The support logs are created every time a Bayside Studios application executes.  This log file is crucial in helping you diagnose a problem that is occurring when you try to run the application.

Many errors are caused by incompatibilities with underlying hardware and/or software that is installed on the machine.  Sometimes these take the form of mismatched .DLL files or registry errors. 

When the application attempts to do something "important", such as initialize the graphic subsystem, or save your high scores to disk, it writes an entry into the log describing what it is about to do.  After the process completes successfully, it writes a message to the log indicating so.

This way, if an application fails for any reason, you can trace through the log file and look to see where the application failed-- that is, what it was trying to do before it failed.  Sometimes, additional entries are added to the log file that describe exactly why the operation failed.  Some of these messages may be difficult to display during the "normal" execution of the application, which is why they are written directly to the error log.

Each product produces it's own error log:

• Jewels error logs are produced in different directories, depending on the platform.
   On the PC, the file is in the \Windows subdirectory.  The file name is Jewels.log.  
   On the PocketPC, the file is located in \Program Files\Games\Jewels.  The file name is JewelsLog.txt.
  
  Details about the Jewels log file are available in the Jewels Support Area..

Please be sure to read these error logs first, as they can be a tremendous help in locating the source of the error.